Welcome to LiLo Clothes! These Terms and Conditions outline the rules and regulations for using our website (lilofashionstore.com) and purchasing our contemporary fashion pieces. By accessing our site and making purchases, you agree to these terms in full.

1. Our Brand & Customers

LiLo Clothes caters to fashion-conscious individuals who appreciate effortless style paired with thoughtful service. Our contemporary clothing collections are designed for those who value quality, fit, and understated elegance.

2. Website Use

2.1 User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate and complete information when creating an account or placing orders
  • Do not use our site for any unlawful purposes or to distribute harmful content
  • Maintain the confidentiality of your account credentials

2.2 Intellectual Property

All content on our website (images, text, logos, designs) is the property of LiLo Clothes and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings. If you receive an item significantly different from its description, please contact us immediately.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days after payment verification.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide except certain Asian regions and remote areas. International customers are responsible for any customs duties or import taxes.

5.3 Delivery Issues

If your package appears lost or damaged in transit, contact us within 14 days of expected delivery. We’ll work with carriers to resolve the issue.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for unworn, unwashed items with original tags attached. Non-returnable items include:

  • Underwear (hygiene reasons)
  • Swimwear (hygiene reasons)
  • Final sale items (unless faulty)

6.2 Return Process

  1. Email [email protected] within 15 days with your order details
  2. Wait for return approval and shipping label
  3. Ship items back within 5 days of approval

6.3 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6.4 Exchanges

Size exchanges are available for most items (except final sale). Follow the standard return process and specify your desired size/color. Price differences will be adjusted accordingly.

7. Liability Limitations

LiLo Clothes shall not be liable for:

  • Minor variations in product color or texture
  • Delays caused by carriers, customs, or unforeseen circumstances
  • Indirect damages arising from product use

Our total liability for any claim related to your order shall not exceed the order’s purchase price.

8. Privacy & Data Protection

We handle your personal information according to our Privacy Policy. By using our site, you consent to our data practices.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of San Antonio, Texas.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or our services, please contact our customer-focused team:

LiLo Clothes
897 Masonic Hill Road
San Antonio, US 33576
Email: [email protected]

Thank you for choosing LiLo Clothes. We’re committed to making your shopping experience as smooth as our French seams.