At LiLo Clothes, we combine effortless style with thoughtful service. Our shipping and returns policies reflect the same attention to detail we put into our contemporary fashion pieces.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipment
  • Includes package tracking

Free Shipping: Available on orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipment
  • Basic tracking included

Note: Delivery times may vary during peak seasons or due to customs processing for international orders.

International Shipping

We ship worldwide (excluding certain Asian regions and remote areas). International customers are responsible for any customs duties or taxes.

Our Return Promise

We design our clothing to fit and flatter, but understand that sometimes a return is needed. Our 15-day return policy ensures your shopping experience remains as smooth as our French seams.

Return Eligibility

  • 15-day window from delivery date
  • Items must be unworn, unwashed, with all original tags attached
  • Original packaging preferred

Non-Returnable Items:

  • Underwear (for hygiene reasons)
  • Swimwear (for hygiene reasons)
  • Final sale items (unless faulty)

Easy Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Return Request Template:

Subject: Return Request for Order #[Order Number]

Body:
Dear LiLo Clothes Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) for return: [Product Name, Size, Color]
Reason: [Fit issue, Color discrepancy, etc.]
I prefer: [Refund to original payment method / Exchange for Size X]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved, repackage items in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We’ll email you a return shipping label. Ship your return within 5 days of approval to:

LiLo Clothes Returns
897 Masonic Hill Road
San Antonio, US 33576

Refund Information

Once we receive and inspect your return (typically within 3-5 business days):

  • Credit card/PayPal refunds: Processed within 5 business days (allow 7-10 days for your bank to post)
  • Original shipping fees: Non-refundable unless return is due to our error
  • International refunds: Issued in USD; amount may vary slightly due to exchange rates

Exchanges

For size exchanges (available for most items except final sale):

  • Follow the standard return process above
  • Specify your desired size/color in your email
  • We’ll ship your new item once we process the return

Note: If the exchange item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

Damaged or Faulty Items

If your item arrives damaged or with manufacturing flaws:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/flaw
  • We’ll cover return shipping and expedite your replacement

Questions? Our detail-oriented customer service team is here to help at [email protected].

Now that returns are sorted, why not explore our latest effortless styles?