At LiLo Clothes, we design our contemporary fashion pieces to fit and flatter, but we understand that sometimes an exchange or return is needed. Our returns policy reflects the same attention to detail we put into our French seams and perfect hemlines.

Our Return Promise

We offer 15-day returns from the date of delivery for most items in their original condition (unworn, unwashed, with tags attached). Just like our premium fabrics, we want your shopping experience to be wrinkle-free.

Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items unless faulty. This policy mirrors our commitment to quality while respecting health regulations.

Easy Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Order Number]

Body:
Dear LiLo Clothes Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) for return: [Product Name, Size, Color]
Reason: [Fit issue, Color discrepancy, etc.]

I prefer: [Refund to original payment method / Exchange for Size X]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved, repackage items in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We’ll provide a return shipping label via email. Ship your return within 5 days of approval to:

LiLo Clothes Returns
897 Masonic Hill Road
San Antonio, US 33576

Refund Timeline

Once we receive and inspect your return (typically within 3-5 business days):

  • Credit card/PayPal refunds: Processed within 5 business days (allow 7-10 days for your bank to post)
  • Original shipping fees: Non-refundable unless return is due to our error

Exchanges

For size exchanges (available for most items except final sale):

  1. Follow the return process above
  2. Specify your desired size/color in your email
  3. We’ll ship your new item once we process the return

Note: If the exchange item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

International Returns

For customers outside the US (excluding certain Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Allow extra time for international customs processing
  • Refunds will be in USD and may vary slightly due to exchange rates

Damaged or Faulty Items

If your item arrives damaged or with manufacturing flaws (unlike our usual impeccable standards):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/flaw
  • We’ll cover return shipping and expedite your replacement

Questions? Our detail-oriented customer service team is here to help at [email protected].

Now that returns are sorted, why not explore our latest effortless styles?