Welcome to our FAQ page, where we answer your questions about our premium contemporary fashion and effortless shopping experience. Can’t find what you’re looking for? Our customer care team is always happy to help at [email protected].
About LiLo Clothes
What’s the LiLo Clothes style philosophy?
We specialize in effortless contemporary fashion that blends comfort with premium quality. Our versatile pieces—from dresses to sweaters—are designed to mix and match for a curated wardrobe that works as hard as you do.
Where are you located?
Our headquarters and fulfillment center is at 897 Masonic Hill Road, San Antonio, US 33576, where we carefully prepare every order with Texas-sized efficiency.
Product Questions
What clothing categories do you offer?
Our premium collection includes:
- Clothing (all categories)
- Coats & Outerwear
- Dresses
- Jeans
- Pants
- Shirts & Tops
- Shorts
- Skirts
- Sweaters
How do I know what size to order?
Our innovative designs follow standard US sizing with contemporary fits. Detailed size charts are available on each product page. If you’re between sizes or prefer a looser fit, we recommend sizing up.
Shipping & Delivery
Where do you ship?
We ship worldwide (excluding some remote areas and parts of Asia) because style-conscious women everywhere deserve access to our designs.
What are my shipping options?
Standard Shipping ($12.95):
- Processed in 1-2 business days
- Delivered via DHL or FedEx
- Arrives in 10-15 days after shipping
- Full tracking provided
Free Standard Shipping (Orders $50+):
- Processed in 1-2 business days
- Delivered via EMS
- Arrives in 15-25 days after shipping
- Tracking available
Pro Tip: Combine items to reach the $50 threshold—our versatile pieces are designed to mix and match!
How can I track my order?
You’ll receive a shipping confirmation email with tracking details when your order leaves our San Antonio facility. Click the tracking number in your email for real-time updates on your LiLo pieces’ journey to you.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery if you’re not completely in love with your purchase. Because true comfort should never be compromised—not in your clothes, and not in your shopping experience.
How do I initiate a return?
Simply email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and which items you’d like to return. We’ll guide you through our hassle-free process.
Payment & Account
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for your shopping convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Do I need an account to shop?
You can check out as a guest, but creating an account lets you track orders, save favorites, and enjoy faster checkout—helping maintain that California-cool ease we’re known for.
Still Have Questions?
Our customer care team is dedicated to providing the same attention to detail we put into our clothing. Email us at [email protected]—we typically respond within 24 hours.
Welcome to effortless style, seamless delivery, and the LiLo experience.